Sofia Kalakou is an Assistant Professor in ISCTE´s Department of Marketing, Operations and General Management, researcher of BRU-ISCTE’s Management Research Group and Director of the Post-Graduate program “Future Mobility” for Executives. She is the global coordinator of the ImAFUSA project and ISCTE´s coordinator for the Refmap and SmartVitiNet projects. She holds a PhD and MSc in Transportation Systems, and a BSc in Civil Engineering. Her research focuses on air and urban transport planning and management, social aspects of transport, identification of citizen needs in the context of mobility, urban development through changes in transport systems, technology adoption and integration in operations, impact assessment and operations performance assessment. Before joining ISCTE she worked as a consultant in the transport and mobility sector.